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An account is absolutely FREE. With an account you'll be among the first to receive exclusive offers, event promotions / announcements and ticket sales details. You need to have an account to buy tickets, so keep your account details up to date to ensure you don't miss out on any breaking news. Click here to register an account now.
Yes, the Account Area is a password protected environment. If you are concerned that you have lost your password, or wish to change your password, you can reset it here (or navigate to the Account Area login page and click the Forgot Password button).
Login to the Account Area and click on “My Details” in the Account Area sidebar.
Try logging in and see if you can remember what email address you might have used; our system will tell you if the email address you enter does not exist in our system. Otherwise you can contact us and we can look up your email address in our system; before doing this we will need to verify your identity.
Passwords are case sensitive, so check whether you have the Caps-Lock key on and try entering your password again. If this still doesn't work or you think you have forgotten your password, you can reset it here (or navigate to the Account Area login page and click the Forgot Password button).
You should receive an email within a few minutes of submitting your online Account registration form. This email includes a link which must be clicked in order to validate your registration. Clicking on this link double-checks that your email address has been correctly recorded and ensures you will receive important news and exclusive offers about the event/s.
When a large number of people are registering at once it may take up to half an hour to receive the confirmation email. If you do not receive a confirmation email, contact us and we'll ensure your registration is completed.
Once e-tickets are available to download from the Account Area the tickets will be stored and remain safe and secure for the life of the ticket, and therefore there is no rush to download. To download these tickets, just login to the Account Area, click on “My Tickets” in the Account Area sidebar. From this page you can choose to Download or Email your E-tickets.
To download your ticket/s you must have Adobe Acrobat Reader installed on your computer. If you do not have it installed, you can download it for free from: www.adobe.com/products/acrobat/readstep.html
You can print your E-tickets on your home printer in black and white or colour, on standard A4 paper. Please ensure that the barcode has printed correctly, otherwise we might be unable to scan your ticket correctly at the gate. Once printed, please read the terms and conditions.
If you have purchased more than one E-ticket, you will need to name the tickets you purchased for the other patrons that will accompany you. This is because in order to gain entry to your event, the name of your ticket must match the name of your ID. To name your tickets, login to the Account Area, click on “My Tickets” in the Account Area sidebar. From this page you can click the “Name” button next to each ticket and enter the name of the person it will belong to. Once you are done you can use the “Download All” to download your individually named tickets as a single PDF ready for printing.
If you haven't received your E-Tickets via email within half an hour, please check to see if your mailbox is full or if the email is in your spam folder.
You can also check that your email address is entered correctly in your Account Area, by clicking the My Details button in the Account Area sub-menu. Alternatively, you should contact us and we will be able to help you work out why you didn’t receive your tickets and assist in ensuring you receive these as soon as possible.
Note, that you can also download your E-Tickets from your Account Area by going to My Tickets and then click the View Order Details link.
On the day of the event simply take your E-ticket/s with you as you would for any event ticket. Please present your E-ticket on arrival at the entry gate. The name on your E-ticket must match the name on your ID.
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No. It is a condition of entry that all patrons aged 12+ are Fully Vaccinated against COVID-19.
This is a key component of the Mackay Beach Horse Races 2022 COVIDSafe Event Management Plan, developed in wide consultation with government, public health professionals, industry experts, insurers, stakeholders, and sponsors, and without which, the Event cannot proceed.
While we respect that vaccination is an individual choice and appreciate this policy may disappoint some, our number one objective is to provide a safe environment, not only for patrons and the host community, but for our entrants, artists, crew, staff, vendors, volunteers, and everyone else involved in the delivery of this Event, many of whom also have contact with vulnerable family or community members. An event of this scale brings together people from all over Australia (and beyond), many of whom will arrive by way of multiple other destinations; therefore, we have a responsibility to do whatever we can to minimise risk. We act in good faith and in accordance with expert advice, undertaking not only to protect our own event and participants, but also for our colleagues in industry, to help preserve public confidence in large-scale destination events more broadly, noting the enormous disruption to live music, the arts, sport and tourism since the pandemic began.
We thank you for your understanding and support and ask that you kindly review the policy below:
**If you cannot receive an approved COVID-19 vaccine for medical reasons, this will be recorded on your immunisation history statement and COVID-19 digital certificate. Your doctor will need to update your record on the Australian Immunisation Register (AIR) to say you have a medical contraindication. You can then use your statement or certificate as proof of your vaccination status. Please be advised, we are unable to accept any alternate evidence of medical exemption in lieu. More information: Services Australia.
COVID-19 is a highly contagious virus that can lead to serious illness or death and your risk of exposure to it exists in any space where people gather. We highly recommend you assess your personal risk profile (ideally in consultation with your General Practitioner) and plan to undertake safety measures while travelling (e.g. wearing an n95 mask) and on site (e.g. regularly sanitising your hands) before deciding to attend Mackay Beach Horse Races 2022. By entering the Event, you are deemed to assume any and all risks associated with exposure to COVID-19.
This policy is subject to change in line with Queensland or Australian Government recommendations, or at the Promoter’s sole discretion. For the latest COVID-19 information and advice, please refer to the Queensland Health website.
Terms & conditions Inclusion policies Vaccination statement & policy